Refund & Return Policy

1. Our Commitment to Quality

We take pride in delivering premium agricultural products sourced from trusted suppliers. Every product undergoes quality checks before shipment. However, we understand that issues may occasionally arise, and we're here to resolve them fairly and promptly.

2. Return Eligibility and Conditions

Returns are accepted under the following conditions:

2.1. Eligible Returns

• Defective Products: Items that arrive damaged, defective, or not as described.
• Wrong Products: If you receive an incorrect product due to our shipping error.
• Quality Issues: Products that fail to meet the quality standards specified in your order agreement.

2.2. Non-Eligible Returns

• Products that have been used, altered, or damaged after delivery (unless defective upon arrival).
• Perishable agricultural products that have been stored improperly by the customer.
• Custom orders or specially sourced products (unless defective or incorrect).
• Products returned after the specified return window has expired.

2.3. Return Time Frame

You must notify us of any issues within 7 days of delivery for most products. For certain perishable items, this window may be reduced to 48 hours. Please check your order confirmation for specific product return windows.

3. Return Process

To initiate a return, please follow these steps:

• Step 1: Contact our customer support team at support@mh-agro.com with your order number, description of the issue, and supporting photos (if applicable).
• Step 2: Our team will review your request and provide return authorization within 1-2 business days.
• Step 3: If approved, we will provide return shipping instructions and a return authorization number.
• Step 4: Package the product securely in its original packaging (if possible) and ship it to the address provided.
• Step 5: Once we receive and inspect the returned product, we will process your refund or replacement.

4. Refund Policy

4.1. Refund Methods

Approved refunds will be issued using the original payment method. For bank transfers, please provide your banking details to expedite the process.

4.2. Refund Processing Time

• Inspection Period: 2-3 business days after we receive the returned product.
• Refund Issuance: 5-7 business days for the refund to appear in your account (depending on your bank or payment provider).

4.3. Partial Refunds

In some cases, we may offer a partial refund if:

• The product shows signs of use or minor damage not caused by us.
• Only a portion of the order is affected (e.g., some units are defective while others are acceptable).
• A mutually agreed-upon settlement is reached between you and our team.

4.4. Non-Refundable Costs

• Original shipping costs (unless the return is due to our error or a defective product).
• Return shipping costs (unless the return is due to our error).
• Custom duties, taxes, or import fees (these are the responsibility of the customer).

5. Replacement Options

If you prefer a replacement instead of a refund, we will ship a replacement product at no additional cost, provided the product is in stock. If the exact product is unavailable, we will offer:

• An equivalent alternative product of similar or higher value.
• A full refund if no suitable replacement is available.

6. Shipping Costs for Returns

Our Error or Defective Products: We will cover all return shipping costs and provide a prepaid shipping label or reimburse your shipping expenses.

Customer Error or Change of Mind: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for your protection.

7. Damaged or Lost Shipments

7.1. Damaged in Transit

If your order arrives damaged, please take photos of the packaging and the product and contact us immediately. We work closely with our shipping partners to resolve these issues quickly.

7.2. Lost Shipments

If your order does not arrive within the expected delivery window, please contact us. We will investigate with the carrier and issue a replacement or refund once the shipment is confirmed lost.

8. Bulk and B2B Orders

For wholesale, bulk, or B2B orders, return and refund terms may be outlined in your specific contract or purchase agreement. Please refer to your agreement or contact your account manager for details.

9. How to Contact Us

For any questions, concerns, or to initiate a return, please contact us:

Company: MB M & H Agro LLC
Address: Vilnius, Eišiškių pl. 47-312, LT-02184, Lithuania
Email: support@mh-agro.com

10. Changes to This Policy

We reserve the right to update this Refund & Return Policy at any time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.